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Why did SLT introduce a new Broadband usage meter?

To provide you with the most accurate Broadband usage report which you can depend on, and to help you to better manage your monthly package volume, resulting in hassle free web surfing.

What are the new enhancements of SLT Broadband usage meter?

  • The new SLT Broadband usage meter comes with real time Broadband usage updates; whereas previously, the Broadband updates you received were with a 10 hour gap.
  • Indicates peak and off-peak volumes separately.

What do you mean by time bands?

We have divided a day into two separate slots (or bands), by considering the demands in web surfing.

  • Peak time period –  08.00 to 00.00 hrs.
  • Off-peak time period – 00.00 to 08.00 hrs.

Can we use peak download volume allocation for downloads & uploads during the off-peak hours?

Yes. However, this will happen if and when you have utilized 100% of your upload & off-peak download volume.

The information shown in the Broadband usage meter is clear to me. But how can I know access details of my broadband connection for a particular month?

If you need to verify your Broadband access details due to any uncertainty on data misuse by an unauthorized party, please call 1212. Our team is always ready to help you.

How does our Broadband usage meter work?

At the beginning of every month, peak download volume and the total volume will be allocated as per your Broadband package.

eg.

Web Family package (at the beginning of the month)

Peak download volume = 25 GB

Total volume = 35 GB.

Upon the use of service, volumes will be reduced as per your Broadband usage.

Please refer the following examples for possible scenarios with regards to the “Web Family” package.

 

Scenario 1: Using data in its original schedule.

Use 5 GB during “off-peak” and 5 GB during “peak” (00.00 to 08.00 hrs)

  • Volume remaining from total download allocation : 25 GB
  • Volume remaining from peak download allocation : 20 GB

 

Scenario 2: Using peak data volume in off-peak hours.

Use 15 GB during “off-peak”

  • Volume remaining from total download allocation : 20 GB (35 GB -15 GB = 20 GB)
  • Volume remaining from peak download allocation : 25 GB . You have exhausted the total upload & off-peak download volume (10 GB), and utilized 5GB from your peak download volume allocation during off-peak hours.

 

Scenario 3: Using peak data volume in off-peak hours – Instance: 2

Use 15 GB from “off-peak” and 10 GB from “peak”

  • Volume remaining from total download allocation : 10 GB (35 GB -25 GB = 10 GB)
  • Volume remaining from peak download allocation : 15 GB (25 GB -10 GB = 15 GB)

 

Scenario 4: Using peak data volume in off-peak hours – Instance: 3

Use total 35 GB in “off-peak” hours.

  • Volume remaining from total download allocation : 0 GB (35 GB -35 GB = 0 GB)
  • Volume remaining from peak download allocation : 25 GB (25 GB - 0 GB = 25 GB)

 

Please refer the below example for a clear understanding of Web Family package.

Package   Used Volume Volume remaining from total allocation Volume remaining from maximum possible peak download allocation
Web Family Sessions Peak Off-peak    
1st 0 0 35 25
2nd 0 10 25 25
3rd 0 5 20 25
4th 5 0 15 20
5th 0 10 5 20
6th 5 0 0 15

 

 

 

 

 

 

Why is there some amount of data still visible in “Peak download” data bucket although the “total volume” bucket is “0”?

 or

Volume remaining from Total Volume < Volume remaining from peak download volume?

“Peak download” bucket is designed only to indicate downloads during the peak hours. However upon reaching 100% of upload and off-peak downloads, the peak download volume will be used for uploading and off-peak downloading as per your package, which will be reflected in the “Total Volume” bucket.

When will my Broadband speeds reduce?

Download and upload speed will be reduced to 64 Kbps after reaching either the total download volume or the total peak download volume for the respective Broadband package.