Q. "There has been an error transferring your mail. I said: PASS<shhhh! Don’t
     tell anyone.> and then the POP server [username@sltnet.lk] said: ERR [AUTH]
     password sup plied for "username" is incorrect"

A.  Please check your password again in outlook account properties whether password is
     correct and password is all simple letter. If the password is OK, but still problem continues,
     please contact Helpdesk.

Q. "There has been an error transferring your mail. I said: PASS<shhhh! Don’t
     tell anyone.> and then the POP server [username@sltnet.lk] said: Error
     [IN-USE] /var/mail/.username.pop lock busy! Is another session is active?"

A. In case line cut off during downloading mails, mail server temporarily save mails in
     other location for preventing mail loss. It will be automatically recovered after 5 – 7
     minutes. Please wait for 10 minutes and try again. Then you can get mails, but still
     problem continues, please contact Helpdesk.

Q. "Error getting network address for "sltnet.lk" Cause: host not found."

     A. Data is not transferring. DUN Connection problem or Line Problem. Restart computer
     and try again, but still problem continues, please contact Helpdesk.