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Introduction
Listed below, by connection type, are the most common problems that could be encountered,
along with tips to solve these problems.
- Wi-Fi Connections
- Ethernet (wired) Connections
- Dial Connections
Wi-Fi Connections
| a) Problem - I cannot associate with the local access point |
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+ Ensure the you are not attempting to target the location |
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- Wireless access points should only be auto-detected |
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+ Ensure that the your wireless card is installed, operational and turned on |
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- Ensure the you have a wireless card |
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- Ensure that an external card is installed properly |
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- Ensure that the wireless card is operational. Laptop power management settings
may automatically turn off the card if the battery power is low. |
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+ Do you have a strong signal from the access point? |
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- Access points are often located in the middle of a venue—you may be
positioned in a dead spot |
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| b) Problem - The access point is not broadcasting |
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+ Some venues will shut access down during busy portions of the day |
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+ Ask from other people in the location are currently connected |
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+ Have the you ask an employee of the venue if the access point is currently working |
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| c) Problem –My login failed |
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+ Ensure that the you are authorized to use iPass Services |
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+ Ensure that the your credentials are correct |
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Perhaps you have the caps lock / function lock turned on |
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Ethernet (Wired) Connections
| a) Problem - Ethernet not properly connected |
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+ Have you check the cabling and verify that the link light is operational |
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| b)
Problem - Network connection is unavailable |
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Problem - Network connection is unavailable |
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- Locate brick in the room |
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Unplug the device for 2 minutes |
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- Reconnect and attempt to connect |
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In hotels - contact service provider technical support |
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All providers offer direct end user technical support |
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Support numbers can be found on hotel room collateral or at the front desk |
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| c)
Problem My login failed |
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Ensure that the you are authorized to use iPass Services |
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Ensure that the your credentials are correct |
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Perhaps you have the caps lock / function lock turned on |
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Dial Connections
| a)
Problem - I cannot reach a dial tone |
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Ensure the physical connection settings are correct |
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Ensure the modem is connected and plugged in |
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Ensure the phone line is connected to your modem |
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Ensure that the you have updated their dial properties for their current location |
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You may need to adjust their internal modem settings for the location |
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| b)
Problem – I cannot reach a dial tone at a hotel |
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+ Ensure that the you have entered the proper PBX digit for the hotel |
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+ Ensure that the your specific hotel room has been opened to outside calls |
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Investigate the possibility that the PBX switch at the hotel is overloaded and too
busy to support the your telephone call. This issue is more common at older or
small hotels. |
General Questions
My World Wide Web (WWW) access is really slow.
If your access to the World Wide Web is slow, it
may be mainly due to noisy conditions of
telephone lines. A noisy telephone line often causes slow
transmission speed; this is often the
case in hotels. This can cause modems to work at a slower
band rate than their top speed
because the modem has to correct for data errors. Most iPass
access numbers support
connections of at least 28,800bps but can be hindered by the
telecommunications network in
the specific country.
My connection occasionally gets dropped or
hung in the middle of my session.
This could be a result of line noise. Your line might
drop out unexpectedly if the country you
are visiting has a poor telecommunications system or the line
you are trying to connect to has
audible interference. In this case, you will need to disconnect
and redial in through the access
number.
I am having difficulties accessing my e-mail using
SLTNet global roaming Service
In order for you to successfully retrieve or send
e-mails while roaming, please ensure that
your mail server setting is as follows:
Incoming mail (pop3) : slt.lk or sltnet.lk (depend on the
your email domain)
Outgoing mail (SMTP) : outgoing server should be the server
name of relevant ISP
For more information on how to configure your email client, visit
http://www.sltnet.lk/technicalsupport.html |
