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Frequently Asked Questions
SLT ADSL

Customer Packages Sign-up Process

  Customer Packages


Q. Who is ADSL aimed at?

A. ADSL service will be aimed primarily at the consumer market, teleworkers and
    Small & Medium Enterprise’s (SME's). It offers a faster connection than conventional
    dial-up, but at a lower cost than a leased line Internet connection.
    ADSL also leaves the telephone line free to make and receive voice calls. Customers
    who spend a lot of time on the Internet via a dial-up connection may find ADSL an
    attractive alternative. However, ADSL does not offer all of the facilities of a leased
    line connection, which is still the preferred connection for high bandwidth business
    requirements.


Q. Is ADSL available to everyone?
A. No. In order to receive an ADSL service, customers must have a standard SLT
    telephone line which is connected to an ADSL enabled local telephone exchange.


Q. What can I do if ADSL is not available in my area? 
A. If ADSL is not available in your area, you can access an Availability monitoring
    service form SLt web site. We will make aware that you require ADSL and we will
    monitor your local exchange and put on to the SLT web page when it has been
    enabled for ADSL.


Q. How will ADSL compare with a Dial – up connection? 
A. There are a number of differences between an ADSL Internet connection, and
    a SLT Dial-up Internet connection:

  • Price - ADSL connections will cost more than a standard SLT Dial-up connection.
    This is simply because ADSL offers far superior connection speeds and provides
    you with a 24-hour a day, 7 day a week connection, all for a fixed monthly fee
    which includes the cost of Internet calls.

  • Speed - The fastest access speeds currently available through standard analogue
    modems are 56.6 Kbps for download (data from the Internet) and 33.6 Kbps
    upload (data to the Internet). ADSL will provide speeds of up to 2Mbits for download
    and amaximum 512 Kbps upload. And because you would be connected all day
    every day,you don't have to wait while you establish a connection before browsing
    the web or downloading emails. The download speeds available will be 512Kbps
    and 2Mbps depending on the ADSL service chosen.

  • In addition, because of the distance limitation, ADSL will not be available to
    premises more than approximately 5.5km away from their local telephone exchange.
    It is also sensitive to the quality and maintenance standard of the copper wire used
    within thetelephone line, so not everyone within the 5.5km limit will be able to take
    advantage of ADSL.

Q. How will ADSL Compare with ISDN?

  • Price - Depending on the ADSL service you choose, ADSL is comparable in price
    to ISDN whilst offering significant advantages including permanent connectivity
    and greater speeds, all for a fixed monthly cost. With ISDN you will be required to
    pay a monthly line rental fee and both Internet call charges and voice call charges.
    With ADSL you pay your line rental and a single monthly fee which covers the cost
    of your Internet access and Internet call charges. You would still be charged for
    standard voice calls by your telephone provider.

  • Speed - Under optimum operating conditions ADSL will generally offer higher download
    speeds than would be obtained using ISDN. It may not offer any speed improvement
    when sending data out to the Internet however.

  • Asymmetry - ADSL is asymmetric because most of its two-way or duplex bandwidth
    is devoted to the downstream direction, sending data to the user. Only a small portion
    of bandwidth is available for upstream or user-interaction messages, whereas ISDN
    is symmetric because the data rate is the same in both directions.

  • Always on - ADSL-based Internet access is a 24-hour a day, 7 day a week connection
    meaning there is no wait while you connect to the Internet. ISDN does require you to
    dial-up and connect to the Internet when access is required.

Q. Will ADSL work on any telephone line?
A. No, ADSL is only available to customers using a standard SLT telephone line of sufficient
    quality

Q. Will need to change my telephone number?
A. No, because ADSL has been designed to use your existing SLT telephone line, your
    telephone number remains the same. If you use an alternative provider, you will be
    required to install a SLT telephone line in order to receive ADSL. This may mean a change
    in telephone number

Q. Will still be able to make telephone calls through my ADSL line?
A. Yes, ADSL will allow you to make telephone calls even while you are accessing the
    Internet. If you make calls whilst connected to the Internet through ADSL, you may notice
    a slight drop in the connection speed. This is because when a telephone call is made, a
    small piece of the ADSL bandwidth is used for the call.

Q. Will still need to pay for my telephone line rental and telephone calls?
A. Yes, ADSL only enables you to use the Internet without paying ongoing call charges to SLT.
    Your standard voice telephone calls and line rental will be charged by SLT in the normal way.

Q. With other SLT services such as “ Call waiting “ still work?
A. Yes they will. SLT Select Services such as 'Call Waiting', 'Caller Display' will all continue to
    be supported by SLT.

 
 
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