Business Model



Our business model focuses on aspects that are important, from the perspective of our telecom business (comprising SLT and Mobitel) as well as that of the stakeholder. What is ‘important’ is a judgment based on relevance and significance, the latter being determined by the probability of occurrence and the magnitude of the impact.

The aspects we consider to be important are thus rated as medium, high and very high and are tabulated below with a cross reference to the GRI Content Index.

Materiality Matrix

No. Aspect Indicator Importance to the business Importance to the stakeholder


1. Economic performance EC 1 EC 3 Very High Very High
2. Market presence EC 6 High Medium
3. Indirect economic impacts EC 7 EC 8 Very High Very High


4. Energy EN 3 EN 6 EN 7 Medium High
5. Emissions EN 19 Medium Medium


6. Employment LA 1 LA 2 Very High Very High
7. Occupational health and safety LA 8 Medium Medium
8. Training and education LA 9 LA 10 LA 11 Very High Very High
9. Diversity and equal opportunity LA 12 Very High Very High
10. Equal remuneration to men and women LA 13 High Very High
11. Labour practices grievance mechanisms LA 16 High High
12. Local community SO 1 Medium High
13. Anti-competitive behaviour SO 7 High High
14. Compliance SO 8 High High
15. Product and service labelling PR 3 PR 5 Very High High
16. Marketing communications PR 7 High High
17. Customer privacy PR 8 High High
18. Compliance PR 9 Medium Medium