Data balance and usage reports

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon)App Gallary

Steps to check data usageDownload PDF

Web portal

Broadband VAS Portalweb

1212 SMS self-service

Get Extra GBSSS<space>EXGB<space>10 digit telephone number<space>GB amount

Data balanceSSS<space>INT<space>10 digit telephone number

Get Data Add-ons (Meet, Entertainment etc) SSS<spave>ADDON<space>10 digit telephone number<space>Add-on code

Add Extra GB and Data Add-ons

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon)App Gallary

Steps to add Extra GB & Data Add-onsDownload PDF

Web portal

Broadband VAS Portalweb

1212 SMS self-service

Get Extra GBSSS<space>EXGB<space>10 digit telephone number<space>GB amount

Data balanceSSS<space>INT<space>10 digit telephone number

Get Data Add-ons (Meet bundle) SSS<spave>ADDON<space>10 digit telephone number<space>Add-on code

Automated IVR self-service

Call 0112 12 12 12

Quick Extra GB (self service)

Pay online and activateweb

Package upgrade/downgrade

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon)App Gallary

Steps to package changeDownload PDF

Email

Support team1212@slt.com.lk

Social Media support team

Connect with us Facebook TwitterInstagramYouTube

Package details

Package details

View package detailsView

Request new connection

Request onlineView

Service interruptions

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon) App Gallary

Steps to add Extra GB & Data Add-onsDownload PDF

Social Media support team

Connect with us Facebook TwitterInstagramYouTube

1212 SMS self-service

Telephone fault reportSSS<space>VFAULT<space>10 digit telephone number

Contact center

Hotline1212

Support team1212@slt.com.lk

Self-support tips and user guides

Equipment configuration

View videos YouTube

Troubleshooting tips

View videos YouTube

Reset of broadband credentials/password recovery

View videos YouTube

User Guides

Fibre

View PDF fileView

Activate eBill

Activate via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon) App Gallary

Steps on registering ebillDownload PDF

Register via Web

eBill Portal web

Pay online

Pay via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon)App Gallary

Steps to bill view and payDownload PDF

Pay via Web

Online payment portalweb

Other payment options

Third party payment options web

Physical payments

SLTMobitel locations

Branch networkView

Third party locations ( Super Markets, Banks etc)

List of locations View

Automated payment kiosks

List of locations View

Bill balance & past payments

Online bill view

MyBill for registered usersMyBill portal

Instant bill view ( without registration)Instant Bill View portal

Automated IVR self-service

Call0112 12 12 12

1212 SMS self-service

Account balance & last paymentSSS<space>BILL<space>10 digit telephone number

Real Time Reconnection(RTR)value for already disconnected connectionSSS<space>RTR<space>10 digit telephone number

Get the account number SSS<spave>ACT<space>10 digit telephone number

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei App Gallary

Steps on bill balanceDownload PDF

Complaints

Via MySLT App

Android Goole Play Store

AppleApp Store

Huawei (Coming soon)App Gallary

Steps on report a faultDownload PDF

Support email

Email1212@slt.com.lk

Via social media channels

Connect with usFacebook TwitterInstagramYouTube

New connection

Check coverage

Check Fibre coverageView

Check 4G/LTE coverageView

package details

Broadband packagesView

PEOTV packagesView

New Fibre connectionView

New 4G/LTE connectionView

New Fibre connectionView

Request online

Submit your requestView

Business solutions and support

Enterprise solutions

Products informationView

Small and micro business solutions

Product informationView

Request business solution online

Submit your requirement in briefView

Technical support

Contact your account manager

Hotline0112 389 389

Support team1212@slt.com.lk